Automated Appointment Reminders and Confirmations:
When a patient books an appointment in Zenoti, Twilio sends an automated SMS reminder with appointment details. Patients can confirm or reschedule the appointment via SMS, with updates reflected in Zenoti. Reduces no-shows and streamlines the scheduling process with real-time reminders and patient responses.
Missed Appointment Alerts and Follow-Up Messages:
If a patient misses an appointment in Zenoti, Twilio sends an automated follow-up message encouraging them to reschedule. Include a rescheduling link or personalized message to increase engagement. Helps recover lost appointments and maintain patient retention with timely follow-up communication.
Post-Visit Feedback and Review Requests:
After an appointment is marked complete in Zenoti, Twilio sends a personalized SMS with a link to a feedback form or review page. Positive responses can be directed to public review sites, while negative feedback triggers alerts for internal follow-up. Collects valuable patient feedback, enhances online reputation, and allows quick resolution of issues.
From solo practices, large multi-location clinics and all the way up to NASDAQ-listed digital health companies.