Keragon vs. Make.com: Healthcare Workflow Automation Compared
VS
Make.com is a general-purpose visual automation platform with 3,000+ app integrations, a drag-and-drop workflow builder, and credit-based pricing starting at $9/month. It does not sign Business Associate Agreements and is not HIPAA compliant.
Keragon is a healthcare-grade automation platform built for HIPAA compliance, with native EHR/EMR integrations, a PHI-safe AI workflow builder, and predictable execution-based pricing.
Keragon typically appeals to healthcare organizations that need HIPAA-compliant workflow automation involving patient data, while Make.com suits general SaaS, marketing, and operations teams without PHI requirements.
How Keragon and Make.com Compare at a Glance
Feature / Capability
Keragon
Make.com
Primary Purpose
No-code workflow automation for healthcare operations teams
General-purpose visual automation for any industry
HIPAA compliance
Full HIPAA compliance, signed BAA on all paid plans, PHI safeguards built in, SOC 2 Type II
Not HIPAA compliant. Does not sign BAAs. Run histories can expose PHI payloads. Not suitable for PHI workflows
Healthcare Integrations
300+ healthcare integrations with native EHR connectors (athenahealth, Healthie, Elation, ModMed, DrChrono, Canvas Medical)
3,000+ general-purpose app integrations. No native EHR connectors or healthcare-specific workflow templates
Ease of Use
No-code visual builder, self-service setup, first workflow live in minutes
Visual flowchart builder, powerful but with a steeper learning curve for complex scenarios
AI Capabilities
Plain-English PHI-aware AI workflow builder with conversational debugging, purpose-built for healthcare
AI agents and AI toolkit available on all paid plans; bring-your-own AI provider supported; not healthcare-aware
Pricing
Starts at $149/mo, execution-based, unlimited users on all plans
Starts at ~$9/mo for Core (10,000 credits), scales by credit volume; overages at 25% premium; no HIPAA coverage
PHI Safety
PHI safeguards embedded in every workflow; all AI processing is HIPAA-compliant by design
Execution logs and run histories can expose payload data; no PHI-specific safeguards; no BAA available
Best For
Healthcare orgs automating workflows involving PHI
Non-healthcare teams and general SaaS, marketing, or ops automation
Pricing comparison
Make.com and Keragon serve fundamentally different markets, and their pricing reflects that. Make.com is built for general-purpose automation at low cost. Keragon is built for healthcare automation with compliance included at every tier. When PHI is involved, the comparison is straightforward: Make.com is not an option regardless of price, because it cannot sign a BAA.
Make.com's Pricing Model
- Credit-based pricing where each module action in a scenario consumes one credit, regardless of app type
- Free plan: 1,000 credits per month, 2 active scenarios, 15-minute minimum run intervals
- Core plan: starts at approximately $9/month (billed annually) for 10,000 credits per month, unlimited active scenarios, 1-minute intervals
- Pro plan: starts at approximately $16/month for 10,000 credits, adding priority execution, custom variables, and full-text log search
- Teams plan: starts at approximately $29/month with team collaboration, roles, and shared templates
- Enterprise plan: custom pricing with SSO, SCIM, audit logs, and advanced security
- Overage credits cost 25% more than base plan rates; multi-step workflows and loops consume credits faster than teams expect
- No BAA available at any pricing tier. Make.com cannot be used for workflows involving PHI under any plan
Keragon's Pricing Model
- Predictable execution-based pricing starting at $149/month, with clear per-run overage rates
- Unlimited users on all plans without per-seat charges
- HIPAA compliance, signed BAA, and SOC 2 Type II included by default on every paid tier
- No implementation fees, no developer resources required, no professional services engagement needed to get started
- All enterprise controls (RBAC, audit logs, SSO) available across every plan
- First workflow can go live in under an hour, not days or weeks
Platform Approach: General-Purpose Automation vs. Healthcare Workflow Automation
The most important distinction between Make.com and Keragon is not a feature-by-feature comparison. It is a question of whether the platform can legally be used for your workflows at all. If your automation involves PHI, Make.com is off the table. If your workflows do not touch patient data, Make.com is a capable and affordable option. Understanding this boundary is the starting point for any evaluation.
Make.com's Approach: Visual General-Purpose Automation
- Make.com uses a flowchart-style visual builder where users connect app modules through a drag-and-drop interface, supporting conditional routers, filters, iterators, and error handlers
- Designed for SaaS companies, marketing teams, agencies, and operations teams automating workflows across tools like HubSpot, Google Sheets, Slack, Airtable, and Shopify
- Supports complex multi-branch logic and advanced data transformation, making it one of the more technically capable automation tools at its price point
- AI agents and AI toolkit are available on all paid plans, with the option to connect your own OpenAI or Anthropic API key directly
- Does not provide healthcare-specific integrations, EHR connectors, HL7/FHIR support, or PHI-safe workflow templates
- Execution logs and run histories retain payload data by default, which is incompatible with HIPAA requirements for PHI handling
Keragon's Approach: No-Code Healthcare Workflow Automation
- Keragon is a complete workflow automation platform where healthcare teams build, run, and manage automated workflows through a visual no-code interface purpose-built for healthcare
- Designed for healthcare operations, admin, and clinical teams who need to automate repetitive processes involving patient data without writing code or managing compliance risk
- Native connectors for EHRs, scheduling tools, CRMs, billing platforms, and patient engagement tools with pre-built templates for common healthcare workflows
- Keragon AI enables plain-English workflow creation: describe what you need and the platform builds the HIPAA-compliant automation, including triggers, actions, and conditional logic
- Self-service from day one. No engineering team, no multi-month implementation, no professional services engagement required
HIPAA Compliance and Security
This is the most critical dimension of this comparison for any healthcare organization. Make.com does not sign Business Associate Agreements and is not HIPAA compliant as of early 2026, according to Make community documentation and independent compliance analysis. Keragon is purpose-built for HIPAA compliance and includes a signed BAA on every paid plan.
Make.com's Security Profile
- SOC 2 Type II certified and maintains strong general security practices including encryption in transit and at rest
- Does not sign Business Associate Agreements (BAAs). This is a hard barrier for any workflow involving PHI
- Execution logs and run histories retain scenario payload data, which can expose PHI if patient data flows through scenarios
- Make community leadership confirmed as recently as March 2025 that Make.com is not HIPAA compliant
- Independent compliance sources as of February 2026 state Make.com should be treated as not suitable for PHI workflows under any circumstances
- Enterprise plan includes SSO, SCIM, audit logs, and advanced security controls for general enterprise use
Keragon's Security Profile
- Purpose-built for HIPAA compliance from architecture through deployment
- Signed BAA provided on all paid plans, no additional configuration required
- SOC 2 Type II certified and verified by external auditors on a regular basis
- Data encrypted in transit and at rest by default; PHI-specific safeguards embedded in every workflow
- Role-based access controls, activity logging, audit trails, and credential vault included on every tier
- Regular penetration testing and SSO support for enterprise-grade security
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healthcare automations
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Healthcare Integration Capabilities
Make.com has a wide library of app integrations across non-healthcare verticals, but it has no native EHR connectors, no HL7 or FHIR support, and no healthcare-specific workflow templates. For healthcare teams, integrations need to reach the systems where patient data lives.
Make.com's Integration Library
- 3,000+ pre-built app integrations across SaaS, marketing, productivity, e-commerce, and operations categories
- Integrations include Salesforce, HubSpot, Google Workspace, Slack, Airtable, Shopify, Stripe, and hundreds more
- No native connectors for healthcare EHRs such as athenahealth, Epic, Cerner, ModMed, Elation, or DrChrono
- No native HL7 or FHIR support for clinical data exchange
- No pre-built templates for patient intake, referral management, eligibility verification, or scheduling workflows
- Custom API integrations are possible for technical teams, but require developer resources and compliance validation
Keragon's Integration Network
- 300+ pre-built healthcare integrations including native EHR connectors for athenahealth, ModMed, Elation Health, Healthie, DrChrono, and Canvas Medical
- Native HL7 and FHIR support for clinical data exchange without additional infrastructure
- Pre-configured templates for patient intake, scheduling, referral management, billing, eligibility verification, and follow-up workflows
- Integrations are accessible through a visual interface with no engineering resources needed to connect systems
- Bidirectional data sync between EHRs, CRMs, scheduling platforms, and patient engagement tools
- New API integrations added within 1-2 weeks of customer requests, even during trial periods
AI and Automation Capabilities
Both platforms have invested in AI-powered automation, but the implementations reflect their very different target users. Make.com's AI features are built for general-purpose workflow building. Keragon's AI is built specifically for healthcare, with PHI awareness and HIPAA-safe processing at the core.
Make.com's AI Capabilities
- AI agents available on all plans allow users to build autonomous multi-step automations that can reason through tasks and make decisions
- AI toolkit modules for text generation, summarization, classification, and other common AI tasks integrated directly into scenarios
- All paid plan users can connect their own OpenAI, Anthropic, or other AI provider API key and pay their provider directly for token usage
- AI-powered scenario suggestions available on Pro plans and above to help users build and optimize automations
- AI processing is not PHI-aware and does not operate within a HIPAA-compliant environment when patient data is present
Keragon's AI Capabilities
- Keragon AI is the industry's first plain-English automation builder purpose-built for healthcare
- Describe what you need in plain English and Keragon builds the HIPAA-compliant automation, including triggers, actions, logic branches, and dependencies
- Uses real connector schemas and sample data to map fields correctly the first time
- Analyzes workflow runs, identifies issues, and proposes fixes through conversational debugging
- All AI processing operates within Keragon's HIPAA-compliant environment with PHI safeguards active throughout
Customer Support and Onboarding
Support quality and onboarding experience directly affect how quickly healthcare teams see value from an automation platform. The two platforms differ significantly in how they approach customer success, particularly for organizations with limited technical resources.
Make.com's Support Model
- Email and chat support available on paid plans; priority support reserved for Pro plans and above
- Extensive self-serve documentation, community forums with 50,000+ members, and video tutorials for common use cases
- No dedicated onboarding for healthcare workflows; implementation is self-directed with general automation documentation
- Enterprise plan includes a technical account manager and 24/7 support with defined SLAs
- No healthcare-specific support staff; questions about clinical workflows or EHR connectivity require general troubleshooting
Keragon's Support Model
- Dedicated onboarding support for all paid plans, with healthcare workflow specialists available from day one
- Screen share and live support sessions available to help teams build and debug workflows in real time
- New API integrations built within 1-2 weeks of customer requests, including during free trial periods
- Support team understands healthcare-specific use cases including EHR triggers, PHI routing, and compliance requirements
- Proactive check-ins during implementation to ensure workflows are correctly configured for HIPAA compliance
Start building your
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When is Make the Better Fit?
Make.com is the stronger choice for teams automating workflows that do not involve PHI. If your organization runs marketing automation, SaaS operations, e-commerce, or content workflows that connect tools like HubSpot, Airtable, Slack, and Google Workspace, Make.com delivers strong value at a competitive price point.
For technical teams comfortable with credit-based billing, complex multi-branch logic, and scenario debugging, Make.com provides granular control over automation architecture that simpler tools do not offer. Its 3,000+ app integrations and active community make it a practical choice for high-complexity general-purpose workflows.
Make.com is also a viable option for healthcare-adjacent workflows that do not touch PHI directly, such as internal HR automation, vendor management, or marketing operations within a healthcare organization, as long as those workflows are isolated from patient data systems.
When Is Keragon the Better Fit?
Keragon is the stronger choice for any healthcare organization that needs to automate workflows involving patient data. If your workflows touch PHI at any point, Make.com cannot be used legally, and Keragon is the appropriate replacement.
For healthcare operations teams that need to connect EHRs, scheduling tools, CRMs, billing platforms, and patient engagement systems and trigger automated actions based on patient events, Keragon does this out of the box in a no-code interface. The signed BAA, native EHR connectors, and PHI-safe AI builder are included on every paid plan.
For teams that need an AI-powered workflow builder that understands healthcare, predictable pricing without credit overage surprises, and healthcare-specialized support, Keragon is purpose-built for that outcome.
FAQ
Can Make.com be used for healthcare workflows?
No. Make.com does not sign Business Associate Agreements and is not HIPAA compliant. Any automation that creates, receives, maintains, or transmits protected health information requires a vendor that will execute a BAA. Make.com cannot fulfill this requirement as of early 2026. For workflows involving patient data, Keragon is the appropriate choice.
Is Keragon more expensive than Make.com?
Yes, at the entry level — Keragon starts at $149/month versus Make.com's Core plan at approximately $9/month. However, the comparison is not meaningful for healthcare teams, because Make.com cannot be used for PHI workflows regardless of price. For healthcare automation involving patient data, Keragon is the only compliant option between the two. For non-healthcare workflows, Make.com offers lower entry-level pricing with a credit-based model that can scale up unpredictably at higher volumes.
Does Make.com have healthcare EHR integrations?
No. Make.com does not have native connectors for healthcare EHR systems such as athenahealth, Epic, Cerner, ModMed, Elation Health, or DrChrono. It also does not support HL7 or FHIR data formats natively. Keragon provides 300+ pre-built healthcare integrations including native EHR connectors and HL7/FHIR support, accessible through a visual no-code interface without developer resources.
Can Keragon handle the same complex workflow logic as Make.com?
Yes. Keragon supports conditional logic, multi-step workflows, branching, error handling, and bidirectional data sync across healthcare and general business systems. The Keragon AI workflow builder can generate complex automations from plain-English descriptions, including triggers, conditions, and multi-action sequences. For healthcare-specific logic involving EHR data, Keragon's pre-built templates and native connectors provide faster implementation than building custom scenarios from scratch in Make.com.
What is the main difference between Keragon and Make.com?
Keragon is a HIPAA-compliant healthcare workflow automation platform with native EHR integrations and a PHI-aware AI builder. Make.com is a general-purpose automation platform for non-healthcare workflows. The most critical difference is compliance: Keragon signs BAAs and is built for PHI, while Make.com does not sign BAAs and cannot be used for patient data workflows under HIPAA.
How long does implementation take for each platform?
Keragon is self-service and most organizations launch their first workflow within an hour. Complex multi-departmental healthcare automations can be deployed within days using pre-built templates and native EHR connectors. Make.com also supports rapid setup for general-purpose workflows, but building healthcare-specific automations from scratch requires custom API work, compliance validation, and developer resources. For healthcare use cases, Keragon's pre-configured environment removes weeks of setup effort.
Which Platform Is Right for Your Organization?
After reviewing HIPAA compliance, platform approach, healthcare integrations, pricing, and AI capabilities, here is our recommendation framework:
Choose Keragon if...
- You handle PHI and need a signed BAA and HIPAA-compliant automation
- Your team needs native EHR integrations without developer resources
- You want healthcare-specific workflow templates ready out of the box
- You need PHI-safe AI that understands healthcare workflows
- Your organization is a clinic, practice, or digital health company automating patient data
- You want predictable pricing with no credit overage surprises
Choose Make.com if...
- Your workflows do not involve PHI and HIPAA compliance is not a requirement
- You need a general-purpose automation tool for marketing, SaaS ops, or non-healthcare workflows
- You need access to 3,000+ app integrations across non-healthcare verticals
- You have a technical team comfortable with credit-based billing and complex scenario debugging
- Budget is the primary driver and compliance requirements are minimal
- You are automating cross-industry workflows with no patient data involved
Hundreds of healthcare teams switched from general-purpose automation tools to Keragon.
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