Automated Patient Journey and Lead Nurturing:
When a new patient books an appointment in Zenoti, the data syncs with GoHighLevel to create or update a contact. The patient is automatically added to a nurturing sequence, such as appointment reminders, welcome messages, or educational drip campaigns. Ensures personalized communication and helps build stronger patient relationships through automated touchpoints.
Missed Appointment Follow-Ups and Reactivation Campaigns:
If a patient cancels or misses an appointment in Zenoti, a trigger in GoHighLevel initiates follow-up messages (via SMS or email). If no action is taken, the patient is enrolled in a reactivation campaign to encourage rebooking. Reduces lost revenue by proactively engaging patients and driving them to reschedule, ensuring continuity of care.
Automated Review and Feedback Requests:
After a service or appointment is completed in Zenoti, GoHighLevel sends an automated request for feedback or reviews (via SMS or email). Positive reviews are encouraged to be posted online, while negative feedback triggers internal alerts for further follow-up. Increases online reputation through proactive review management and allows clinics to address issues quickly, improving patient satisfaction.
From solo practices, large multi-location clinics and all the way up to NASDAQ-listed digital health companies.