Automated Welcome and Onboarding Campaigns:
When a new patient books an appointment in Zenoti, their details sync with ActiveCampaign, triggering a welcome email sequence.
The campaign may include introduction emails, clinic information, and health tips to guide the patient through their first visit. Creates a great first impression by engaging patients early, fostering trust, and reducing cancellations.
Appointment-Based Marketing Campaigns and Reminders:
Zenoti sends appointment information to ActiveCampaign, which triggers personalized pre-appointment reminders and post-appointment follow-ups.
If no future appointments are booked, ActiveCampaign automatically sends gentle reminders to encourage rebooking. Reduces no-shows, keeps patients engaged between visits, and improves retention with proactive communication.
Loyalty Program and Feedback Collection Automation:
After an appointment is marked complete in Zenoti, ActiveCampaign sends automated feedback requests via email or SMS. Positive respondents are enrolled in loyalty programs or sent exclusive offers for future visits. Strengthens patient relationships, encourages feedback, and increases repeat visits with automated rewards.
From solo practices, large multi-location clinics and all the way up to NASDAQ-listed digital health companies.