Automated Appointment Reminders and Confirmations:

When an appointment is scheduled in pVerify, Twilio automatically sends SMS reminders and confirmation requests to patients. These messages can include appointment details, instructions, and options to confirm or reschedule. This automation reduces no-show rates, improves scheduling efficiency, and enhances patient satisfaction by ensuring timely communication.

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Patient Eligibility and Benefits Verification:

When a new patient registers or an appointment is booked in pVerify, Twilio triggers an automated process to verify insurance eligibility and benefits. The results are sent via SMS to the patient or staff, providing clarity on coverage and potential out-of-pocket costs. This ensures transparency, reduces administrative workload, and prevents billing surprises for patients.

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Billing and Payment Notifications:

After a claim is processed in pVerify, Twilio sends automated SMS notifications to patients regarding their billing status, including any payment due dates and available payment methods. This keeps patients informed about their financial responsibilities, encourages timely payments, and reduces the time spent on manual billing follow-ups.