Automated Appointment Reminders and Follow-Ups:
When an appointment is scheduled or completed in Practice EHR, Twilio automatically sends SMS reminders to patients for upcoming appointments or follow-up care instructions. These messages are personalized and can include links to reschedule or confirm appointments. This reduces no-show rates, improves patient engagement, and ensures patients adhere to their care plans.
Real-Time Patient Communication and Support:
Whenever a patient's status changes or a critical result is available in Practice EHR, Twilio triggers a real-time notification to the patient or healthcare provider via SMS or voice call. This ensures timely communication of important health information and allows for immediate patient support, enhancing patient care and satisfaction.
Automated Billing and Payment Notifications:
When a billing event occurs in Practice EHR, Twilio sends automated SMS notifications to patients, informing them of upcoming payments or billing issues. These messages can include payment links or contact information for billing queries. This streamlines the payment process, reduces overdue bills, and improves the financial workflow for healthcare providers.
From solo practices, large multi-location clinics and all the way up to NASDAQ-listed digital health companies.