Automated Appointment Reminders and Confirmations:
When a client books an appointment in Practice Better, Twilio sends automated SMS or voice reminders to the client leading up to the session. Clients can confirm or reschedule directly via SMS, with updates automatically reflected in Practice Better. Reduces no-shows and ensures clients are prepared for their appointments, improving efficiency and client satisfaction.
Post-Session Follow-Ups and Care Instructions via SMS:
After an appointment is completed in Practice Better, Twilio sends a follow-up SMS with care instructions, feedback requests, or a link to schedule the next appointment. If feedback is received or appointments are booked, the data syncs with Practice Better to update client profiles. Keeps clients engaged and ensures continuity of care with timely follow-up communication.
Automated Notifications for Cancellations or Missed Appointments:
If a client cancels or misses an appointment in Practice Better, Twilio sends an SMS notification with a link to reschedule. Send reminders to staff about missed appointments or rescheduling opportunities. Minimizes lost revenue by encouraging rescheduling and helps staff stay on top of missed sessions for better client management.