Automated Patient Communication Management:

When a secure message or email is received via Paubox, Microsoft Teams automatically creates a notification in the relevant channel. This enables healthcare teams to quickly address patient communications, ensuring timely responses and enhancing patient engagement while maintaining HIPAA compliance.

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Appointment Scheduling and Reminders:

Upon confirmation of an appointment booking through Paubox, Microsoft Teams generates a calendar event and sends automated reminders to the healthcare team and patient. This integration reduces no-show rates and ensures that both parties are prepared, improving overall appointment management and patient satisfaction.

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Incident Reporting and Resolution Tracking:

When an issue or incident is reported through Paubox, Microsoft Teams automatically logs the incident and creates a task for the appropriate team to address. This workflow ensures quick resolution of issues, enhances compliance with regulatory requirements, and improves the quality of care by systematically addressing and tracking incidents.