Automated Appointment Reminders and Confirmations:
When an appointment is scheduled in PatientNow, Twilio automatically sends SMS or voice call reminders to patients. This includes options for confirming or rescheduling the appointment. Reduces no-show rates, enhances patient engagement, and improves clinic efficiency by ensuring patients are reminded and confirmed for their appointments.
Post-Appointment Follow-Up and Feedback Collection:
After an appointment is marked complete in PatientNow, Twilio sends a follow-up SMS or email to the patient requesting feedback or providing post-care instructions. This feedback is collected and tracked, helping the clinic improve patient satisfaction and care quality.
Emergency Alerts and Critical Notifications:
In critical situations, such as a patient flagging an urgent issue in PatientNow, Twilio immediately sends alerts to the healthcare provider’s mobile device via SMS or voice call. Ensures that urgent patient needs are addressed promptly, enhancing patient safety and response times.
From solo practices, large multi-location clinics and all the way up to NASDAQ-listed digital health companies.