Automated Patient Communication for Appointment Reminders:
When an appointment is scheduled or updated in Open EMR, HubSpot automatically sends personalized email or SMS reminders to patients. These communications include appointment details and any necessary preparation instructions. This automation enhances patient engagement and reduces no-show rates by ensuring patients are informed and reminded of their upcoming appointments.
Lead Management and Conversion Tracking:
When a new patient inquiry or lead is entered into Open EMR, HubSpot automatically generates a lead profile and assigns it to the appropriate staff member. Follow-up tasks and reminders are created to ensure timely engagement with potential patients. This integration streamlines lead management, improving conversion rates and ensuring potential patients are efficiently nurtured through the care process.
Patient Feedback Collection and Analysis:
After a patient appointment is completed in Open EMR, HubSpot triggers a workflow to send a feedback survey to the patient. Responses are collected and analyzed within HubSpot, providing insights into patient satisfaction and areas for improvement. This automation helps healthcare providers enhance service quality and patient experience by systematically gathering and assessing patient feedback.
From solo practices, large multi-location clinics and all the way up to NASDAQ-listed digital health companies.