Automated Appointment Reminders and Confirmations:
When an appointment is scheduled in OpenDental, Twilio sends automated SMS or voice call reminders to patients. These reminders include appointment details and options for patients to confirm or reschedule. This reduces no-show rates and enhances patient engagement by ensuring they are informed and prepared for their visits.
Post-Appointment Follow-Up Notifications:
After a patient visit is completed in OpenDental, Twilio automatically sends follow-up messages thanking patients for their visit and providing any necessary instructions or surveys for feedback. This helps in collecting valuable patient insights and maintaining a continuous relationship with patients.
Emergency Appointment Alerts:
If an emergency or urgent appointment is added in OpenDental, Twilio triggers instant notifications to the dental team via SMS or calls. This ensures that the necessary staff are aware and prepared to handle the emergency promptly, improving response times and patient care in critical situations.
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