Automated Appointment Reminders and Confirmations:
When an appointment is scheduled in Cliniko, Twilio automatically sends SMS reminders and confirmations to clients. This reduces no-show rates and ensures clients are well-informed about their upcoming appointments, enhancing client satisfaction and operational efficiency.
Client Feedback Collection Post-Consultation:
After a consultation is marked as complete in Cliniko, Twilio sends an SMS to request feedback from the client. This helps practitioners gather valuable insights to improve service quality and client experience, fostering a culture of continuous improvement.
Emergency Notification for Canceled Appointments:
If an appointment is canceled at short notice in Cliniko, Twilio sends an immediate SMS alert to the practitioner. This ensures that practitioners are promptly informed of schedule changes, allowing them to manage their time effectively and possibly accommodate other clients.