Appointment Reminders and Follow-Ups:
When a new appointment is scheduled in Athenahealth, ActiveCampaign triggers an email or SMS reminder X days before the appointment. After the appointment, follow-up messages or surveys can be sent to collect feedback or provide post-visit instructions.
Automated Patient Onboarding:
When a new patient is added to Athenahealth, their details are synced with ActiveCampaign, triggering a personalized onboarding series. This may include welcome messages, intake forms, consent forms, and instructional emails.
Patient Re-Engagement Campaigns:
ActiveCampaign tracks patients who haven’t booked an appointment for a set period (e.g., six months). The system triggers automated emails or SMS messages inviting them to schedule a visit, promoting health checkups or preventative care services.