We’ll send you email alerts as you approach your plan’s run limit. If you do go over your included runs, don’t worry – your workflows won’t stop. You can continue running workflows and any additional runs will simply be billed at the per-run rate of your plan (as listed in our pricing) on your next invoice. In short, we make sure your automations keep running, and we’ll just charge the standard extra-run rate for anything beyond your plan.

No, unused runs don’t roll over. Your workflow run count resets each billing period (monthly or annually). For example, if your plan includes 2,000 runs per month and you only use 1,800 this month, it will still reset to 2,000 again next month. This ensures each billing cycle starts fresh with your full allotment of runs.

Any run of published workflow, successful or failed, counts as a billable run - whether only one or multiple steps are executed. In practice, that means if a workflow was triggered and went through its steps (even if some branches or steps were skipped), it counts toward your run total as long as the workflow execution was completed (regardless if the final outcome was a success or failure).

However, test runs (runs executed in test mode while you’re building or debugging a workflow) do NOT count against your usage. We only count real, published workflow executions.

Keragon offers several plans tailored to different needs:
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• Starter – Ideal for solo practitioners or small clinics starting out. It provides core automation features to explore Keragon in a cost-effective way.
• Professional – Great for growing practices and digital health startups. It supports higher volume (more workflow runs and workflows) and includes standard support to help your team as usage increases.
• Scale Up – Designed for large practices or multi-specialty groups that have high automation demands. It offers a big jump in capacity (20,000 runs/month) and priority support, so your critical workflows can get full support.
• Enterprise – A custom plan for organizations with advanced or unique requirements. This is best if you need things like custom limits, strict SLA commitments, specialized integrations, or dedicated infrastructure. Enterprise comes with a dedicated account manager/workflow engineer and the highest level of support.

If you’re not sure, we usually suggest starting with your best guess (you can try any plan free for a trial period) – you can always upgrade later as your needs grow. Our sales team is happy to discuss your situation and help you pick the perfect plan.

We charge your subscription at the start of each billing cycle. If you’re on a monthly plan, you’ll be billed at the beginning of each month. If you choose an annual plan, you pay upfront for the year (and you’ll get a discounted rate for committing annually). In either case, you’ll always know when a payment is coming – no surprise mid-cycle bills.

Absolutely. You can change your plan at any time through your Keragon dashboard. If you decide to upgrade to a higher tier, the change can be made immediately and we’ll pro-rate the cost so you only pay the difference for the rest of your billing period. If you need to downgrade or adjust your plan, we can schedule that for the next billing cycle so you get everything you already paid for. If you need guidance, just reach out to us and we’ll make the transition seamless. Our goal is to stay flexible as your needs evolve.

Yes – you’re not locked into a long-term contract. You can cancel your subscription whenever you want, just by contacting us. There are no cancellation fees, and if you do cancel, you’ll continue to have access to your account for the remainder of the period you’ve already paid for. We want you to use Keragon because you love it, not because you’re stuck in a contract.

Yes! We offer a free trial so you can try Keragon risk-free. You can sign up for a trial directly on our website (no credit card required) and get full access to Keragon’s features for 14 days. This gives you two weeks to build workflows and see how Keragon fits your needs. If you need more time or have any questions during your trial, just let us know – we’re happy to help make sure you get the most out of it.

Yes. If you opt for annual billing on any plan, you’ll receive a significant discount (roughly 33% off vs. paying monthly). We appreciate that many healthcare organizations are budget-conscious, so we also offer special pricing for non-profits and certain mission-driven providers – just contact us, and we’d be glad to work something out. Our aim is to be as affordable as possible for those delivering care.

We accept all major credit and debit cards via our secure Stripe payment system for all standard plans. For Enterprise customers, we can also accommodate invoicing or wire transfers. In short, whether you want to pay month-to-month with a card or need an invoice process for your organization, we have you covered.